{"id":8645,"date":"2023-06-13T11:29:00","date_gmt":"2023-06-13T15:29:00","guid":{"rendered":"https:\/\/prose.com\/?p=8645"},"modified":"2025-12-12T12:46:21","modified_gmt":"2025-12-12T17:46:21","slug":"review-and-refine","status":"publish","type":"post","link":"https:\/\/prose.com\/blog\/review-and-refine","title":{"rendered":"#AskThePros: How Review &#038; Refine\u2122 Will Instantly Give You Your Best Formulas Yet"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">First things first: how does it work?<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color\">Review &amp; Refine\u2122\ufe0f asks a series of questions about how your haircare and\/or skincare formulas are performing. From their impact on your hair\u2019s volume and unwanted frizz to your skin&#8217;s sensitivity and oiliness, we want to know it all. You&#8217;ll also be asked to rate your individual products on a scale of 1-5; a 5 indicates that the product was a perfect fit, so if it needs any fine-tuning at all, be sure to rate it accordingly. The number of 5-star reviews Prose has received includes 5-star reviews from first time orders and from reviews of subsequent orders following a customer&#8217;s feedback in the Review and Refine\u2122\ufe0f survey.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn-blog.prose.com\/uploads\/2020\/06\/Review-Refine-Email-1-B-02-1.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>Your answers will give us a full picture of what worked (yay), and what could use some tweaks (don\u2019t worry, we\u2019ll get there together). You\u2019ll even get the chance to provide feedback on your fragrance and switch up your selection. We\u2019ll then run an algorithm that processes each piece of feedback, and voil\u00e0\u2014your formulas have been uniquely tailored for all future refills.<\/p>\n\n\n\n<p>Review &amp; Refine\u2122\ufe0f is open to every customer; after you\u2019ve submitted an order and enjoyed a few uses, you\u2019ll find this feature in your account page. Review and Refine&nbsp;is currently available for our formulated products (A.K.A our entire product lineup excluding accessories). If you have any questions be sure to reach out to The Pros&nbsp;<a href=\"https:\/\/prose.com\/faq\/contact-us\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>&nbsp;for additional support.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What\u2019s the difference between using Review &amp; Refine\u2122\ufe0f and updating my Prose consultation?<\/h2>\n\n\n\n<p>The consultation is the first step in your custom hair and skin journey; it asks for fundamental details about your hair\/skin and lifestyle to create your one-of-a-kind formulas. Think of Review &amp; Refine\u2122\ufe0f as the next step of hyper-personalization.<\/p>\n\n\n\n<p>If you ever need to indicate a change in hair, skin or lifestyle\u2014perhaps you\u2019ve treated yourself to a fresh cut and color, or you\u2019ve switched to a vegan diet\u2014you should update your consultation. This means we\u2019ll go back to basics and generate a new formula set that reflects your most up-to-date info. For any formula fine-tuning, you can jump straight to Review &amp; Refine\u2122\ufe0f.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What kind of formula changes can I expect?<\/h2>\n\n\n\n<p>On the simplest level, we may tweak the concentration of certain ingredients. We may also add or remove individual ingredients (or a set of ingredients, for a synergistic effect).<\/p>\n\n\n\n<p>For example, maybe your usual shampoo isn\u2019t cutting it if the summer humidity is wreaking havoc on your oil production. Just say the word, and we can bump up the level of our sebum-regulating complex. We may also swap certain heavy-duty moisturizers for lighter alternatives, giving you the perfect balance of cleansing and conditioning agents.<\/p>\n\n\n\n<p>At the final step of Review &amp; Refine\u2122\ufe0f, we\u2019ll share an overview of the areas we\u2019ve improved and where we\u2019ll maintain progress. But if you\u2019re ever curious to know exact details, just give The Pros a shout and we\u2019ll provide a full rundown.<\/p>\n\n\n\n<div class=\"gbda-custom-cta\" style=\"background-image:url(https:\/\/cdn-blog.prose.com\/uploads\/2023\/06\/Untitled-1.jpg)\"><span class=\"cta-title\" style=\"color:#FFFFFF\">ONLY GOOD HAIR DAYS\u2014<\/span><span class=\"cta-text\" style=\"color:#FFFFFF\">Think of us as your partner in haircare. Start with our innovative consultation.<\/span><a class=\"cta-button\" href=\"https:\/\/prose.com\/consultation\/category\">GET YOUR FORMULA NOW<\/a><\/div>\n\n\n\n<p><a role=\"button\" href=\"https:\/\/prose.com\/consultation\"><br><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A different kind of R&#038;R. <\/p>\n","protected":false},"author":29,"featured_media":8658,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21,384],"tags":[266,268,479,264,267,265],"class_list":["post-8645","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-category-from-prose","category-highlights","tag-curly","tag-frizzy","tag-new","tag-smooth","tag-very-curly","tag-wavy"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Review &amp; Refine\u2122\ufe0f Your Prose Formulas<\/title>\n<meta name=\"description\" content=\"At Prose we\u2019re obsessed with perfection and want your formulas to be right, every time. 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