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Returns & The Prose Promise™
We stand by all of our Haircare products, Skincare products*, Root Source® Supplements**, and unused Accessories*** with The Prose Promise™. Love your first order (or it's on us) within 30 days of delivery. For our Skincare and Haircare products, we recommend giving your products a few tries* to give your hair and skin time to adjust to your new formulas.
If you’re not completely in love with your products just contact The Pros, your support team of custom formula experts.
From there, you can expect our team to ask for additional details or otherwise advise you through some of our best tips and tricks to help improve your experience. But of course, if you’re still not in love, we can walk you through the next steps for a free formula adjustment or you can return your products for a refund. Please note that if a free formula adjustment is chosen, your order is no longer eligible for a refund.
Please note that shipping and duties are non-refundable. Also, free/complimentary products are not eligible for a return or free formula adjustment.
To receive adjusted Haircare and Skincare formulas:
Please contact us here and select “Return my order for adjusted formulas.”
Our team may ask for additional details or otherwise advise you through some of our best tips and tricks to help improve your experience
As the final step, our team will advise you through the adjustment process, and provide a prepaid return label so you can send your original products back to us.
To return your order for a full refund:
Please contact us here and select “Return my order for a refund.”
Our team may ask for additional details or otherwise advise you through some of our best tips and tricks to help improve your experience
As the final step, our team will provide a prepaid return label
*For Skincare products, please keep in mind that it can take up to 4 weeks to see results from consistent use. Results may vary, and our team of experts is happy to help you with your skincare journey and can advise if a formula adjustment is the best solution for your unique needs.
**For Root Source® returns, please keep in mind that supplements should be taken daily for at least 90 days for the most visible results to appear and results will vary.
***To return an Accessories purchase (Candles, Brushes, Towels) for a refund, the item must be unused and within 30 days of purchase. We will replace any Accessories damaged in transit upon photographic proof of damage.