Great question! Because everyone’s hair, lifestyle, and environment is unique, we’ll ask a series of in-depth questions in our consultation to understand what’s impacting your hair. Think: everything from your hair type and porosity to your zip code, so we can assess the humidity, pollution, and hard water in your area.

Using this information, we personalize your Prose to 85+ factors, carefully selecting from 185+ clean ingredients to meet your goals. From millions of possible formulas, only one is uniquely yours. Take your consultation  today to find out exactly what your hair needs.

We recommend that you give your Custom Haircare products at least 5-7 tries to allow your hair and scalp to adjust to your custom formulas. You may not notice an immediate difference overnight, but not to worry, great hair days are on their way. While some individuals may see immediate results after using their Custom Skincare, our chemists recommend consistent use for 4 weeks (the average skin cycle is 28 days) to see optimal results. It can take up to 90 days of consistent use to see results from Custom Root Source® Supplements.

Prose products are never one-and-done. Whether you need extra oil control, or a richer texture, you can use our proprietary tool, Review & Refine®, to tell us how it’s going. We’ll fine-tune your formulas for better hair with every order, and use your feedback to address any new concerns, adapt to seasonal changes, and evolve your formula for always-improving results.

We put careful thought into what goes into your formula and are committed to selecting both natural and synthetic ingredients that meet our high standards in clean beauty. That's why each one has been carefully vetted by our chemists in Paris and ethically tested. Your formulas will always be free of Parabens, Mineral Oils, Sulfates, GMOs, Phthalates, and Methylisothiazolinone (MIT).

We stand by all of our Haircare products, Skincare products*, Root Source® Supplements**, and unused Accessories*** with The Prose Promise™. Love your first order (or it's on us) within 30 days of delivery. For our Skincare and Haircare products, we recommend giving your products a few tries* to give your hair and skin time to adjust to your new formulas.
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If you’re not completely in love with your products just contact The Pros, your support team of custom formula experts.
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From there, you can expect our team to ask for additional details or otherwise advise you through some of our best tips and tricks to help improve your experience. But of course, if you’re still not in love, we can walk you through the next steps for a free formula adjustment or you can return your products for a refund. Please note that if a free formula adjustment is chosen, your order is no longer eligible for a refund.
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Please note that shipping and duties are non-refundable. Also, free/complimentary products are not eligible for a return or free formula adjustment.
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To receive adjusted Haircare and Skincare formulas:

• Please contact us here and select “Return my order for adjusted formulas.”
• Our team may ask for additional details or otherwise advise you through some of our best tips and tricks to help improve your experience
• As the final step, our team will advise you through the adjustment process, and provide a prepaid return label so you can send your original products back to us.
  

To return your order for a full refund:

• Please contact us here and select “Return my order for a refund.”
• Our team may ask for additional details or otherwise advise you through some of our best tips and tricks to help improve your experience
• As the final step, our team will provide a prepaid return label

*For Skincare products, please keep in mind that it can take up to 4 weeks to see results from consistent use. Results may vary, and our team of experts is happy to help you with your skincare journey and can advise if a formula adjustment is the best solution for your unique needs.
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**For Root Source® returns, please keep in mind that supplements should be taken daily for at least 90 days for the most visible results to appear and results will vary.
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***To return an Accessories purchase (Candles, Brushes, Towels) for a refund, the item must be unused and within 30 days of purchase. We will replace any Accessories damaged in transit upon photographic proof of damage