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The Perfect Salon Consultation: Styling

June 15, 2018

3 Min read

In part II of our salon consultation series, we discuss the three essential details to discuss with your client during a styling consultation, guaranteeing she leaves with happy hair.

Creating professional styles for your client is nothing new for you. You’ve styled hair for dates, weddings, work events, but even the best hairstylists need an in-depth consultation with their client to ensure he or she is 100% satisfied. These three questions along with your styling expertise will guarantee a return client virtually every time they sit in your chair.

How do you usually like to wear your hair?

No ‘Aha!’ moment with this question, but believe it or not, some stylists ask this question but don’t take the time to actually listen to the answer. If your client comes in for a high ponytail because she saw Kim Karadashian’s super sleek snatched look for the red carpet, listen to her when she says she never wears her hair back. Discuss what exactly it is about the look that she likes and use your expertise to suggest something in the middle. If she insists on the exact look, talk about any “watch outs” she may not have considered. For example, the tension could cause her to get a headache in the middle of her event.

How long should the style last?

Let’s take a blowout client as an example. They come in, get a wash and style, but expect their look to last a week because they’ve invested in it — even though you know that their scalp type calls for their hair to be washed every 2-3 days. Get real with them. Ask them what their time expectancy is before they choose the style. If they aren’t new to blowouts they may have this already figured out, but give them a second version of the hairstyle that they haven’t even consider. One that could help them extend the style. Suggest having them come back when it’s time to wash to turn a tired blowout into an impressive braided style! This can easily extend their wash day another 1-2 days and makes you the most creative stylist they’ve had in years. Win-win!

What is your hair routine before bed?

We’ll go back to our blowout client-she has a bouncy, full bodied blowout but doesn’t have the time (or tools) to keep her volume in tact the next morning.
If you’re a seasoned stylist — or one who knows the importance of mapping out your work before you begin — this is a great time to show your client how to pin their hair at night. Book an extra five minutes for a 1-on-1 session in your chair and actually teach them how to pin their hair at night. Almost every blow out can be broken down into 3 large sections comfortably at night. And of course, suggest a satin pillowcase to decrease frizz and flyaways!

What have you found to be the most helpful to ask your client when doing a styling consultation? Let us know in the comments below!



Faith is a NYS licensed cosmetologist with over 15 years in beauty. Starting her career as a master colorist, Faith spent years expanding her skills to include styling, editorial, blogging + media, along with working under some of the top names in beauty and fashion, such as Patricia Field and Rachel Zoe. By 2015, she stepped from behind the chair into salon management & education – always leading from the viewpoint of the stylist. This unique transition launched her into working with beauty start-ups as an industry expert to strategize their brands. Prior to her position at Prose, Faith worked alongside celebrity stylist Jen Atkin as Sales and Education specialist at OUAI haircare.

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