#AskThePros: How Review & Refine™ Will Instantly Give You Your Best Formulas Yet
First things first: how does it work?
Review & Refine™️ asks a series of questions about how your haircare and/or skincare formulas are performing. From their impact on your hair’s volume and unwanted frizz to your skin’s sensitivity and oiliness, we want to know it all. You’ll also be asked to rate your individual products on a scale of 1-5; a 5 indicates that the product was a perfect fit, so if it needs any fine-tuning at all, be sure to rate it accordingly. The number of 5-star reviews Prose has received includes 5-star reviews from first time orders and from reviews of subsequent orders following a customer’s feedback in the Review and Refine™️ survey.
Your answers will give us a full picture of what worked (yay), and what could use some tweaks (don’t worry, we’ll get there together). You’ll even get the chance to provide feedback on your fragrance and switch up your selection. We’ll then run an algorithm that processes each piece of feedback, and voilà—your formulas have been uniquely tailored for all future refills.
Review & Refine™️ is open to every customer; after you’ve submitted an order and enjoyed a few uses, you’ll find this feature in your account page. Review and Refine is currently available for our formulated products (A.K.A our entire product lineup excluding accessories). If you have any questions be sure to reach out to The Pros here for additional support.
What’s the difference between using Review & Refine™️ and updating my Prose consultation?
The consultation is the first step in your custom hair and skin journey; it asks for fundamental details about your hair/skin and lifestyle to create your one-of-a-kind formulas. Think of Review & Refine™️ as the next step of hyper-personalization.
If you ever need to indicate a change in hair, skin or lifestyle—perhaps you’ve treated yourself to a fresh cut and color, or you’ve switched to a vegan diet—you should update your consultation. This means we’ll go back to basics and generate a new formula set that reflects your most up-to-date info. For any formula fine-tuning, you can jump straight to Review & Refine™️.
What kind of formula changes can I expect?
On the simplest level, we may tweak the concentration of certain ingredients. We may also add or remove individual ingredients (or a set of ingredients, for a synergistic effect).
For example, maybe your usual shampoo isn’t cutting it if the summer humidity is wreaking havoc on your oil production. Just say the word, and we can bump up the level of our sebum-regulating complex. We may also swap certain heavy-duty moisturizers for lighter alternatives, giving you the perfect balance of cleansing and conditioning agents.
At the final step of Review & Refine™️, we’ll share an overview of the areas we’ve improved and where we’ll maintain progress. But if you’re ever curious to know exact details, just give The Pros a shout and we’ll provide a full rundown.
This is the first SHAMPOO that I have used that I have not developed areas of crustiness after about 1 month of using. I am very happy with that. I used to have 2-3 different brands of shampoos in my shower because of this. After all these years to finALLY have one shampoo! I have been getting compliments on my hair and no one knows why my hair looks so good, they just keep saying it looks so good. I tell them about your product immediately because I know that what is making the difference.
As I begin working out more and sweating more, it takes hours for me to stop sweating (I guess because I am in MENOPAUSE]. Then even with the use of the dry shampoo I still look greasy. Keep in mind that I am used to super dry hair. I will have to keep working with this, I think I am using the dry shampoo too early (like I am still sweating but need to go out).
I have changed my diet alot so I’m not getting alot of animal protein..
I liked my last curl cream but it really shrinks my hair so it looks real short..:(
Should I redo my profile?
Hi Patti! Curl shrinkage is normal when your curls are healthy and hydrated. To help elongate your curls, we recommend raking your Curl Cream in on soaking wet hair instead of scrunching it. Let us know if this helps! 🙂
-Keely, Prose Community Manager
I like the idea for customizing my hair products and I have enjoyed my prose hair products for the most part. However this shipping time is ridiculous. When I first ordered prose it took 4 weeks until I finally got my product, but I wanted to give it another chance and let it refill once to see if shipping was better on refills… but it isn’t. My auto refill order date was on 4-5-22. I got an email saying my products would be shipped within 3-5 business days. Well today (4-12-22) is the 5th business day and it’s not here. And tracking is saying it won’t be here until 4-20-22… so 3-5 business days turned into 11 business days. I just feel like that’s a big difference and unprofessional. I will have to discontinue after this refill because I would like a company to be upfront with me about when my order will get here. Now I’m about out of my first order because I expected my refill to be here by now.
Hi Charlotte,
We are so sorry to hear your order is taking longer than it should and we’d love to look into this for you. Please send us an email at hello@prose.com and a member of our team will be able to help further. Thank you!
-Keely, Prose SEO & Community Manager
The first formula I received ans it did not work for me. You graciously revised the formula at no cost which I appreciate very much. The updated formula worked perfectly with my hair. It takes very little product so it lasts me a long time. As I only recently started using the new order it reacts like the initial one. How can I vetify the latest order was the updated formula? Thank you for your attention.
Formula # F0210RT5A6CO#002
rtnsobe7@yahoo.com
Hi Rira,
We’re sorry to hear this. Please send us an email at hello@prose.com so our team can look into your order more. Thanks!
-Keely, Prose SEO & Community Manager
I’ve been using my first set of Prose for about a month. It’s KILLING my scalp! I cannot stop scratching. My hair feels amazing, products smell wonderful, and my hair feels and looks better. It’s my scalp that I’m having an issue with.
Hi Angela, we’re sorry to hear this! Please email us at hello@prose.com so we can assist further. Thanks!
-Keely, Prose Senior Manager of Social Media + Community
First and foremost, I must say that The Pros’ products are amazing, their personalized formula worked wonders on my hair! But what truly impressed me was their exceptional customer service when it came time to cancel my subscription. Even though I forgot to cancel on time due to my travel schedule, they promptly arranged a refund. Their outstanding haircare line and service have earned my trust and a positive review. Thank you The Pros team, I’ll certainly be back as a customer in the future!
Hi Ana! Thank you so much for your feedback. We truly appreciate you and will be awaiting your return.
-Celeste, Community Associate at Prose