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The Perfect Salon Consultation: Haircut

June 7, 2018

1 Min read

In part I of our consultation series, we discuss the questions you should always ask your client before starting on a haircut. The right consultation is key to perfect results.

Getting a new cut or style can be super exciting for any client who’s looking to invest in her personal style and hair health. Here are five important questions you should always ask before the first snip.

How often do you trim your hair?

Two words: split ends. Ask your client how soon do split ends appear after a cut appointment? Is she doing anything to prevent them? If your client is plagued with split ends every time she sits in your chair she may need more frequent trims; or on the contrary, if she’s trimming often without any relief you may need to reevaluate the method in which her hair is being cut. For example, take a look at the tools you’re using. A feather razor used on textured hair can split the cuticle in a way that shears won’t.

Do you heat style?

This is similar to the trimming question. We know that heat can wreak havoc on our hair, causing premature split ends and dehydration. If your client uses heat styling tools, she should be aware that more frequent hair trims might be necessary, especially if her goal is length retention and hair health.

How much time do you spend on your hair each day?

Giving your wavy or curly-haired client a sleek, A-line bob isn’t really the best idea unless they’re 100% dedicated to weekly blowouts with a flatiron. Be realistic with their styling limitations. Ask them how much time they’re willing to invest on a daily basis — which in my experience with clients is never more than five minutes — and suggest a version of the desired cut that works best for her schedule.

Which tools and products are you using at home?

As mentioned above, heat styling can cause major damage to strands over time but if you or your client aren’t using high quality tools it can add another layer of complication to the problem. Professional styling tools are more expensive, yes, but if your client is using them all the time, they’re usually worth the investment. They typically offer a more steady flow of electricity which prevents heat surges during dry time or ironing. Overall, it’s safe to say heat tools should never be used over 385 F /196 C at home and should always be used in conjunction with heat protection sprays or oils.

What are your current hair goals?

Is she looking to rock short hair for a while? What’s going on with her scalp? Does she like her natural wave? Hone in on long and short term hair length, style and texture goals (whether it’s natural or not!) and create a plan to get her to living her best hair life. This is also a great time to discuss pricing and what it will cost to achieve the end goal. Everything’s better when done together (and with a plan of action, of course.)

Whether it’s discussing the time, money or effort she needs to invest to maintain a style, using these five questions can help lead your client to the style or hair length goals of her dreams!



Faith is a NYS licensed cosmetologist with over 15 years in beauty. Starting her career as a master colorist, Faith spent years expanding her skills to include styling, editorial, blogging + media, along with working under some of the top names in beauty and fashion, such as Patricia Field and Rachel Zoe. By 2015, she stepped from behind the chair into salon management & education – always leading from the viewpoint of the stylist. This unique transition launched her into working with beauty start-ups as an industry expert to strategize their brands. Prior to her position at Prose, Faith worked alongside celebrity stylist Jen Atkin as Sales and Education specialist at OUAI haircare.

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